Refund policy

Can I cancel my order?

Yes, you can cancel your order of a standard product up to 30 days after receiving the item.

Can I return a piece of furniture?

If you are not satisfied with your delivered piece of furniture, you can return it. We charge the following fees for the collection of standard products: United Kingdom (UK): £89. Unfortunately, custom-made products cannot be returned.

I don't like the colour of my product - can I return it?

If you do not like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to ensure you get what you expect. But in that case, give us a call or email, and we will investigate as soon as possible.

Can I cancel a custom-made product that I have ordered from you?

Custom-made products can be canceled as long as production has not yet begun. Once production has started, the order cannot be canceled due to the personalized nature of these items. After receiving your custom-made product, returns are not accepted, as these items are crafted specifically to your unique specifications and are not resellable to other customers.

If your custom-made product arrives damaged or faulty, please contact us immediately within 24 hours of receiving the shipment. To process any claim, please keep the original packaging and all documents related to the packaging and the product. Our policy requires us to first attempt to rebuild or repair the product to meet the agreed specifications. A refund will only be considered if the issue cannot be resolved through rebuilding or repair.